Last updated: 10 August 2026
Lifelong Health is responsible for the personal information collected through lifelong-health.co.uk. Contact us at info@lifelong-health.co.uk.
Information we collect
We may collect your name, contact details, billing and delivery address, order history, account details, customer-service messages, marketing preferences, device and website-usage information, and fraud-prevention data. Payment providers process your full card or payment credentials; we do not need to store full card details.
How and why we use it
We use personal information to process and deliver orders, take payment, provide customer service, manage returns, prevent fraud, meet tax and legal duties, improve our website, measure performance and, where permitted, send marketing. Our lawful bases include performance of a contract, legal obligation, legitimate interests and consent, depending on the activity.
Who receives it
We share only what is necessary with trusted service providers such as WooCommerce/Automattic, website hosting and IT providers, payment processors, delivery companies, email and marketing platforms, analytics providers, fraud-prevention services and professional advisers. We may also disclose information where legally required. We do not sell personal information.
International transfers
Some providers may process information outside the UK. Where this happens, we use recognised safeguards such as UK adequacy regulations or approved contractual protections.
Retention
We keep information only as long as needed for the purpose collected, including legal, tax, accounting, fraud-prevention and dispute requirements. Order records are generally retained for the period required by applicable tax and company law; marketing information is retained until consent is withdrawn or it is no longer needed.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, request portability, and withdraw consent. Contact us to exercise a right. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Cookies and marketing
We use necessary cookies to operate the shop. Analytics, preference and advertising cookies are used only where permitted and, when required, after your consent. See our Cookie Policy. You can unsubscribe from marketing at any time using the link in an email or by contacting us.
Changes
We may update this notice when our services or legal obligations change. The current version will always appear on this page.